💰 Big Fish Games Inc | Complaints | Better Business Bureau® Profile

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BBB Business Profiles may not be reproduced for sales or promotional purposes. I got ripped off on the coin package. Since Friday I have had 3 tickets created where in the past I always had an open ticket. If you reply through that message or the link below we can quickly work together to look into these purchases. Normally they would give you a coin boost. I could have gotten more if I would have bought a normal package. Sort By.

Years in Business: Overview of BBB Directions casino rocky gap. I am definitely happy to search our system to look into what is going on.

With that information we can look into this in greater depth. That will allow us to locate you in our system and follow up on any purchase concerns you may have.

BBB is here to help. Nothing was resolved from that. So I would like to no why this keeps happening on my end that new tickets are created were in the past it hasnt as I have been told to always reply to one open ticket and I cant as it continues to create new tickets.

I have read each pargraph carefully and want to no where it states that in the Big Fish Casino Rules.

We appreciate your understanding, Ms. While we are happy to replace games, please note that you will not be able to get the same game with any coupons that we issue. We understand that Mr. But there system is not letting me do it and a new ticket is created everytime. To address any specific purchases that may have been unauthorized, it seems purchases on your account go through Google Play.

My name is Tim and I'm really glad to be helping today. I asked for a host. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help. This email was sent on April 1 at am PDT and has not yet received a response.

We here more than happy to help. Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information.

The best course to follow if something else occurs big fish casino lost connection the game or if you have further information to add is to reply directly to the initial email you created. Status: Resolved. I would like to add to my inquiry. I emailed them Monday they gave me a coin boost.

We saw that you created a ticket on Monday the 11th and that one of our agents was able to respond to that ticket on the 14th, within our 72 hour response time.

Obviously we are losing a lot. Customer Response. File a Complaint. However, BBB does not verify the accuracy of information provided by bimini casino marina parties, and does not guarantee the accuracy of big fish casino lost connection information in Business Profiles.

Felix, our Big Fish Games diagnostic tool. In his reply, our agent was able to add M coins to your Jackpot Magic Slots account. We are happy to assist with resolving this issue as quickly as possible. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email.

Want a quote from this business? We strongly suggest Ms. In the future the best way to reach us is through our Contact Us Page linked below. It appears that we are addressing all of your previous concerns regarding read article games not activating in our current support ticket and have nothing further to add at this time.

We will also need to receive replies to any de rio tercero we send. I spent a lot over the weekend. Either of these options will be the quickest way we can resolve this for you. Next, select "Contact Us" and fill out the form provided.

And of course nothing. Status: Answered. If Ms. You can also reply with the info through this BBB contact.

I asked for a coin boost so I can continue to play the game obviously nothing. Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly.

And re entered the information again. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so.

I have spent thousand and thousand of dollars on this game. I have never asked for complimentary chips since being placed on this program. This is Tim again with Big Fish. We haven't received any emails from this alias since Januarymaking it nearly a year since we've been contacted. I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email.

We are currently behind our usual response time of 72 hours and it sounds like you may have received one of our bulk responses for each email that was sent in.

It is frustrating to say the least. When considering complaint information, please take into account the company's size and https://list.jual-beli.pro/casino/isleta-casino-age-limit.html of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

All I ask is for coin boosts when we file. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

I look forward to hearing back from you! Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help.

Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in gameplay, I can definitely credit those chips to your account.

Need to file a complaint? We are always happy to help a customer directly. Big fish casino lost connection was told that we should only have one open ticket and always respond to that ticket. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips.

We are happy to assist her with resolving this issue as quickly as possible.

If you would like to instead try and get any of these games working, we can definitely help out there to find the source of these errors. We are happy to assist him with resolving this issue as quickly as possible.

BBB Business Profiles are subject to change at any time. I have also emailed you directly through our Customer Support email system.

Hours later I went to play big fish casino and noticed that the tickets werent in fact converted per his response to me.

We hope that we have resolved Mrs. We hope that we have resolved Ms. We do encourage Ms. I emailed them all day Tuesday and today. We understand that Mrs. We understand that Ms. As a matter of policy, BBB does not endorse any product, service or business.

BBB Eagle casino Profiles generally cover a three-year reporting period. To do so, please tap the Settings menu shaped like a gear at the top right of the screen.

We hope that we have begun to resolve Mr. They should really be on top of contacting people back. From there, select "Game Help". This will be the quickest way we can resolve this for you. Customer Complaints Summary. If you reply through that message mentioned above we can quickly work together to look into this issue.

We would love to assist you via email, so please big fish casino lost connection directly to the email we sent reach us. We are happy to assist Ms.

We would love to handle your concerns, but will need a current, verified email in which to contact you with. If you reply through that message or the link below we can quickly work together to help with any concerns that you may have.